Reservations
A reservation made through the site is confirmed after successful payment processing. Changes are subject to availability.
Company Policy
BOOKINGTERMS
Reservation, payment, cancellation, safety and preservation policies.
Payment Methods
Online reservations may use credit card or debit card. Direct reservations with the team may use a secure credit card payment link or PIX for Brazilian customers. Direct bookings require a 30% deposit for confirmation, with the balance paid at check-in.
Cancellation
80% refund when cancelled 6 or more days before check-in; 60% refund between 5 and 3 days before check-in; no refund less than 2 days before check-in.
No-show
No refund applies in case of no-show.
Early departure
No partial or full refund is provided after services have begun when the guest voluntarily ends the program early.
Important Information
Maximum baggage is 15 kg / 33 lbs per guest. Guests should inform dietary restrictions, allergies and special needs before arrival.
Environmental Protection
It is prohibited to capture, feed, transport or harm wildlife, and to collect plants, seeds, flowers, wood or natural resources.
Safety
Guests are recommended to use the provided life jackets, especially during water activities.
Values
The brand declares commitment to human rights, Amazon rainforest protection, the environment, animal welfare and respect for cultures, nationalities, beliefs, races, identities and sexual orientations.
